Return and Refund

Glowvive Return and Refund Policy

Effective Date: 28 April 2026
Last Updated: 28 April 2026

This Return and Refund Policy explains how returns, refunds, cancellations, and disputes are handled on the Glowvive platform.

By using Glowvive, you agree to this policy.

1. Overview

Glowvive is a multi-vendor platform where independent sellers list products and services. Because of this structure:

  • Refunds and returns are primarily handled between buyers and vendors
  • Glowvive provides a framework for fair dispute resolution
  • Policies may vary slightly depending on the vendor or service provider

2. General Return Eligibility

A product may be eligible for return if:

  • It is defective or damaged upon delivery
  • It is significantly different from the description
  • It is the wrong item delivered
  • It has not been used, worn, or altered (where applicable)
  • It is returned within the allowed return period

3. Non-Returnable Items

Some items may NOT be eligible for return, including:

  • Perishable goods (food items, consumables)
  • Digital products (downloads, licenses, codes)
  • Personalized or custom-made products
  • Hygiene-related items (where seal is broken)
  • Clearance or final-sale items (if marked)
  • Services already completed (freelance or labor services)

4. Return Timeframe

Unless otherwise stated by the vendor:

  • Return requests must be made within 3–7 days of delivery
  • Late requests may not be accepted
  • Evidence (photos/videos) may be required

5. Return Process

To request a return:

  1. Go to your order on Glowvive
  2. Click Request Return/Refund
  3. Select reason for return
  4. Upload supporting evidence (if required)
  5. Submit request for review

The vendor will be notified and must respond within a reasonable time.

6. Refund Eligibility

Refunds may be issued if:

  • The product is confirmed defective or incorrect
  • The vendor fails to deliver the item
  • The order is cancelled before shipment
  • The return is approved after inspection
  • Service was not delivered as agreed

7. Refund Methods

Approved refunds may be issued via:

  • Original payment method (preferred)
  • Wallet/Glowvive balance (if applicable)
  • Bank transfer (where supported)

Refund processing time may vary depending on payment provider.

8. Refund Processing Time

  • Review time: 2–5 business days
  • Refund processing: 3–10 business days (depending on payment channel)

Delays may occur due to banks or third-party processors.

9. Shipping Costs for Returns

  • If the return is due to vendor error (wrong or defective item), the vendor may bear return shipping costs
  • If the return is due to buyer preference, the buyer may bear shipping costs
  • Some vendors may offer free return policies

10. Cancellation Policy

10.1 Order Cancellation (Before Shipment)

  • Orders can usually be cancelled before shipment
  • Full refund may be issued if payment has been made

10.2 Order Cancellation (After Shipment)

  • Cancellation may not be possible once item is shipped
  • Buyer may need to follow return process instead

11. Dispute Resolution

If a buyer and vendor cannot resolve an issue:

  • Glowvive may intervene as a neutral mediator
  • Evidence may be required from both parties
  • Final decisions may be made based on platform rules

Glowvive is not a legal court but provides structured dispute support.

12. Service-Based Refunds (Freelancers & Providers)

For services:

  • Refunds depend on service agreement terms
  • Partial refunds may apply if work has started
  • No refund may apply if service is fully completed
  • Disputes will be reviewed based on proof of work delivered

13. Fraud Prevention

Glowvive actively monitors for:

  • Fake refund claims
  • Abuse of return system
  • Collusion between users
  • Chargeback fraud

Violations may result in:

  • Account suspension
  • Loss of refund eligibility
  • Legal action (if necessary)

14. Vendor Responsibilities

Vendors are required to:

  • Provide accurate product descriptions
  • Deliver quality products as listed
  • Respond to return/refund requests promptly
  • Comply with platform refund decisions

Failure to comply may affect vendor standing.

15. Glowvive Role

Glowvive:

  • Facilitates transactions between users
  • Provides dispute resolution framework
  • Ensures fair platform usage
  • Does NOT directly manufacture or own listed products

16. Exceptions

Glowvive may approve refunds outside standard rules in cases such as:

  • System errors
  • Verified fraud
  • Severe service failure
  • Platform-related issues

17. Policy Updates

Glowvive may update this policy at any time. Updates will be posted on the platform, and continued use means acceptance of changes.

18. Contact Support

For return or refund assistance:

Glowvive Support Team
Email: support@glowvive.tech
Website: https://services.glowvive.tech

Final Summary

Glowvive aims to ensure fair and transparent transactions between buyers and sellers.

Key principles:

  • Fairness
  • Transparency
  • Evidence-based resolution
  • Protection of both buyers and vendors